We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.
A few conditions:
- We will process your refund as soon as we’re able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
- Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
- Refund periods are based on the first purchase date. If you have purchased in the past, the 14 days are from the first purchase, not the repurchase date.
- By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease using the product immediately.
- Refunds do not normally apply to renewal payments. However, if a renewal charge feels unexpected or you believe it was made in error, you can contact us immediately after the charge and we will review your request fairly and promptly. We also provide a simple way to cancel or request assistance right after renewal so you always have control over your subscription.
- VIP Priority Support purchase is non-refundable as it provides immediate and ongoing benefits from the moment of purchase. Therefore, refunds are not applicable for this service.
- We reserve the right to deny a refund request if deemed necessary.
- To submit a refund request, please open a support ticket.